Shipping Policy

Devonia London

At Devonia London, we want your order to reach you as quickly and safely as possible. Below you'll find everything you need to know about how we pack, dispatch, and deliver your garden essentials.

Order Processing

●       Orders are processed within [1–2 business days] of purchase, Monday to Friday, excluding UK bank holidays.

●       Orders placed after 2pm will be processed the following business day.

●       You'll receive a confirmation email once your order has been placed, followed by a dispatch notification with tracking details once it's on its way.

●       During busy periods (such as spring planting season or our seasonal sales), processing times may be slightly longer — we'll always let you know if there's a delay.

Our Delivery Partners

We work with trusted UK couriers to get your order to you:

●       Royal Mail — for smaller, lighter items

●       Evri — for standard parcels

●       Parcelforce — for larger or heavier items, such as metal planters and bulkier garden products

The courier used for your order depends on the size, weight, and type of items purchased.

UK Shipping Options & Costs

Delivery Method	Estimated Delivery Time	Cost
Standard Delivery	[3–5 business days]	From £1.90
Large & Heavy Items (e.g. planters)	[3–7 business days]	From £7.50 calculated at checkout]

Delivery times are estimates from the date of dispatch, not order date, and may occasionally vary due to courier volumes, weather, or remote locations (including Scottish Highlands & Islands, Northern Ireland, Isle of Man, and Channel Islands, which may take longer).

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking link by email so you can follow its journey. Please allow up to 24 hours for tracking information to update after dispatch.

International & European Shipping

We do not currently ship to select destinations across Europe and Worldwide. Please contact us at info@devonialondon.co.uk

Large & Bulky Items

Some of our products — including Corten steel planters and larger garden edging — are shipped via Parcelforce/Evri or Royal Mail due to their size and weight. These items may:

●       Require a signature on delivery

●       Take slightly longer to arrive than standard parcels

●       Occasionally be split into multiple deliveries if ordered alongside smaller items

 

 

Delivery Issues

Missed deliveries: If you're not in when your courier attempts delivery, they will typically leave a card with instructions for redelivery or collection from a local depot/collection point.

Lost or delayed parcels: If your order hasn't arrived within the estimated delivery window, please get in touch with us at info@devonialondon.co.uk and we'll track it down with the courier on your behalf.

Damaged items: We take great care in packing your order, but if anything arrives damaged, please contact us within 7 of delivery with photos of the item and packaging, and we'll sort out a replacement or refund.

Incorrect address: Please double-check your delivery address at checkout. We're unable to redirect parcels once dispatched, and re-delivery due to an incorrect address may incur an additional charge.

Bank Holidays & Seasonal Delays

Please note that courier services do not operate on UK bank holidays, which may affect dispatch and delivery times around these dates. We recommend ordering a little earlier than usual around bank holidays and the festive season.

Contact Us

If you have any questions about your delivery, our team is happy to help — reach us at info@devonialondon.co.uk or 020 8452 3733.